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In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Cigarettes may also be subject to a tax imposed by state and local authorities. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. He could still use it to get access, but he would not be able to charge anything. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. I've had rental car companies put holds of $300-$500 on my credit card. Please keep this available for check-in. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. How about a wine package or two? Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. But, if you can, consider someone like me/us, who did not have the finances. Receive exclusive upgrades and bonus amenities when you book early. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. No exceptions will be made. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Yes. Please contact us or your travel advisor for more information. We welcome you to consult with your Image Creators for all your photographic needs. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. And it cant be redeemed for cash. If you have a chronic medical condition, please bring a recent report from your physician. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. The plan can be activated on any device, but only one device can be actively connected at a time. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. In Australia, call us toll free at 1-800-260-639. Started August 27, 2021, By Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Youll find something that sings to your heart, night after perfect night. You may select to print as many as you need for your vacation. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Please fill out the form and return it to the Guest Services as soon as possible. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. :). See Cruise Deals for active promotions. Requests will be confirmed or waitlisted at the time of booking. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st Please be sure you understand the requirements for a service animal to disembark in each port of call. Promotional credits are nonrefundable. If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. I do like the new kiosks near the front desk for running off a copy of my bill without having to wait in line at the front desk. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. HAL reserves the sole right to determine the method of compensation made to guests. We're sorry, this promotion has ended. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. the vessel leaves. Therefore I will have to have a hold put on my card for $420X6. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Shore Excursion credit must be used on corresponding cruise and is non-refundable. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. of people and the oceans we sail upon. All onboard purchases and services are charged to your account by using your stateroom keycard. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. For more details please go to the U.S. Department of States Visa Waiver Program page. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Any amount in excess of this allowance will be not be allowed onboard. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Dive In featuring hamburgers and hot dogs. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. That is ridiculous. Beverage management/HAL reserve the right to revoke the package if misused and refuse service for any reason, including service of alcoholic beverages to intoxicated guests. Made-to-order entres and casual dinner in the Lido. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. No internet purchase required to download or use on board. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! 2. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Reconfirm any special transfer requirements for disembarkation with the on board. However, effective on voyages commencing July 1. Theres little chance of getting bored or struggling for things to do on a Holland America Line (HAL) ship. You may request seating time, table size and indicate with whom you wish to dine. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Upon disembarkation, your bags are delivered directly back home. Powered by Invision Community. Dave, we have had the same experience on several cruises. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. If you do not see our representatives, pleasehave one paged. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. No, the cash deposit is the same as the credit card deposit. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. By For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Capacity is limited for many activities, so book early using your Onboard Credit. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. By Please practice wearing your life jacket. In many countries, you can also use your ATM card to obtain local currency. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. The final amount billed may take up to 24-hours following disembarkation. Every cruise ship I'm been on has a cash machine and I've never seen it down. Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. Please Search for the many threads that have discussed this before. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Holland America Line reservesthe right to substitute products when specified brands are not available. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. Please print out Express Docs including Boarding Pass prior to your sail date. You will need to provide health certificate documentation for the animal in your ports of call. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. Please see the following important information about your luggage tags. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. Powered by Invision Community. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. Some clearances will require face to face inspections, details will be communicated to you onboard. ), after handling money and pens, and after using the restroom. The minimum age to participate in Club HAL is three years. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. Our As You Wish dining lets you select the venue and style thatsuits you. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Any additional information concerning currency restrictions, please contact the customs agency in their country. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Cruise lines are no different. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. Complimentary champagne will be served at the auctions. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. The rate is US$16.00 per minute and billing begins at the time specified. Learn more, Self-care, anyone? Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. It is also a good idea to bring your prescription for eye glasses or contacts. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. I was told by my PVP that this amount was "suggestive" and that I could put down say a 200 deposit by cash, then if my account exceed or was getting close..to this amount to just go and put down more funds, a bit of a pain. both aerobic and strength-training equipment. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. If we do not have your information by this deadline, you will be unable to sail. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee.