This will definitely help any return request case that comes your way and a good habit to get into. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Very unfair on seller and ebay part. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. No. Here you can discuss all things shipping with other members. How long should I give a seller to fix the problem before I contact eBay? Holiday shipping is now in full swing, check out these helpful shipping tips! So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Take good photos with good lighting from every angle. We have several policies built into our business model that protect us from having to return items. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. You might be asking, Do private sellers have to accept returns? The answer is No. My desire is that they get more than they are expecting! You know its interesting that the post I read before yours says When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. There is a big reason for this. If you've sold on ebay long enough you've had this happen. How to use your eBay earnings to purchase shipping labels. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Buyers abusing "not as described" to force refund - PayPal Community 01-08-2020 Often, they will review the messages and realize the buyer did not read the listing. I cant make the buyer read it! Always, always be nice! Read theSeller protections policyto find out how to qualify to issue partial refunds. In such cases, the responsibility for the costs of the return is according to the sellers policy. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Open a case and try to work things out with the seller. You can go to the Resolution Center and contact the seller. You can also open your Returns dashboard and select View return details from beside the item. By having insurance, the buyer got his money back and I was still paid for my item. Tune into our last eBay for Business podcast episode of 2022! In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. For more details, please see our Condition of returned items policy. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Some business equipment categories that may be covered by the. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Shipping has definitely been delayed with everything going on. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. where! There are two categories of return requests from customers: 1. The best option for you is to send a Return label, at your expense. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. The unofficial eBay subreddit. Before you can send an item back to the seller, youneed to start a return. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Many buyers only make purchases from sellers that offer a returns policy. Some returns may remain open for up to 35 business days. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Just go to the ResolutionCenter and let us know. If you dont ship the item back by that date, we may close your request and you will not receive a refund. 1. It covers purchases paid with PayPal and most other electronic payment methods. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. 3. eBay will review your case and get back to you within 48 hours. So what do you do when a buyer says item not as described? Select your reason for closing the return from the dropdown, and add details if you want to. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! eBay Business Equipment Purchase Protection. Often times, they will say something that was clearly stated in my listing. If you're not able to resolve things with the seller, you can ask us to help. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Item not as described but seller refuses to refund - eBay Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. They will just accept that they are not covered and walk away. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. PDF Seller Protections: We Have Your Back. - eBay Inc If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the buyer is responsible, choose your return address from the dropdown menu. . Copyright 1995-2023 eBay Inc. All Rights Reserved. (2) One does not activate this seller protection by calling customer service. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. The eBay Money Back Guarantee is not a product warranty. It was an auction that I won. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If, after a few days, youre not happy with the sellers resolution, were here to help. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? What do you mean by adding sold as is to your terms and policies? If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. I threw everything away". The seller covers the cost of the return. Spread the word, we know how to break the . In most cases this is true. You can always report the buyer later for misusing the MBG. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. I first contact the buyer and find out what is wrong with the item. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. 114K subscribers in the Ebay community. Add a message to the buyer explaining why the refund wasn't full. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Good luck and sorry you encountered this circumstance. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Is there anything you can do? If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Since last Fall, a Top Rated Seller does not need proof. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Something went wrong. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. The carrier will then go and pick up the damaged item and do its own investigation of the damage. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Youll hear from us within 48 hours. Time to research other selling websites, I guess. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. This can be useful when the buyer isn't completely satisfied with their purchase. Learn more about our Condition of returns policy. That is assuming the item is truly Not as Described. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Your item didn't match the listing, or it arrived faulty or damaged. Accept the return:The buyer will send the item back to you for a full refund. Oh, Ship! See our Partial refund guidelines for more details. Solved: How to deal with "Item not as described" returns t - The "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. International shipment of items may be subject to customs processing and additional charges. What Do You Do? The eBay Resolution Centre is at the bottom of this page. I gave alot of money for an item from ebay to a seller. Return shipping for buyers | eBay Offer customers 30 day refund policy because EBay is always going to side with customers. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Your email address will not be published. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay And this is my fault? It sucks , but ebay says its your fault and buyers can return for an reason. The seller will also pay for return shipping. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. I find that if an item sells once, it will again. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" .. in essence. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. 09:32 AM You can even notate it in your description when you list anything that might be wrong with the item. You can also find more information in our full article below. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. How to set up a return policy - eBay We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. See the Abusive buyer policy for more examples of activity that we don't allow. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. So the buyer gets 6.50 from eBay. Research your model before purchasing this because there will be no returns for buying the wrong item. - edited If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. No. How to Win at eBay: Returns - Ken Rockwell Sellers accept the majority of the risk when choosing to sell here. Offering a return of an item is always my last resort and honestly it is very rare. (MBG). Make a point to take action on your listings to avoid unwanted returns. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. naM fo elsI. You do not have to offer returns or refunds on your items either. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Read our article on, Need help with return shipping? If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Be accurate in your listings, it will save you money and a headache in the long run! The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Do not refund until your item is back to you. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Select View return details. See Partial refund guidelines. However, it does happen and when it does, I have to deal with it as best as I can. We'll automatically close a return request if there's been no activity. I have been selling on eBay for 23 years and I do not accept returns and never have. You'll receive the return shipping label credit on your monthly invoice. What if the seller doesn't offer returns? Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Research your model before purchasing this because there will be no returns for buying the wrong item. I find too many fun toys for my family (or myself), and just love the whole process. Another sale previously had the buyer claim an item was defective when I know it was not. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Help for buyers and sellers. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Your order guaranteed or your money refunded - eBay Simply print the label on normal paper and tape it to the package. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. The eBay Money Back Guarantee is not a product warranty. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Required fields are marked *. This happens more often than not. 17 votes, 21 comments. 1. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. How to issue a partial refund after the item is returned. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! eBay Exporter of the Year was a great success!
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